MMSPM001: ITIL Foundations

Overview:

This ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by CSME, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

 

Outline:

Lesson 1:

• Introduction
• ITIL Concepts
• Continuous Service Improvement
• Service Operation

Lesson 2:

• Service Transition
• Service Design

Lesson 3:

• Service Strategy
• Open itSM Solutions
• Review Program
• Self-Study, Exam Prep