QUALITY ASSURANCE
Milli Micro Systems' 20 years backround experience in providing services and products in the Aerospace industry along with it's with direct relationships with the SEI and PMI institutes, has provided us with a clear understanding of the value of a strong Quality framework. We understand that diverse tasks require differing approaches to ensuring quality and we tailor our Quality Assurance processes to the requirements of the task at hand. Providing Quality Assurance is one of the services WE provide.

Milli Micro Systems Quality Assurance Program employs the principles of quality assurance in all work it performs. Our Quality Assurance Program is designed to be proactive and is based upon the guidance of ISO 9001, but allowing for individual tailoring to specific projects in order to meet all requirements of the contract.
MMS Software Engineering Quality Management is modeled after the Software Engineering Institute's Capability Maturity Model for Software. MMS Quality Assurance program meets or exceeds requirements for the SW-CMM Level 3 Key Performance Area of Software Quality Assurance. MMS is currently doing CMM Level 2 Appraisal for the Navy in Keyport, Washington. MMS is committed to obtaining its own CMM Level 3 certification.
MMS continually assesses and adjusts the completeness and implementation of its QA Program to help meet the corporate goal of excellence in everything MMS pursues.

Quality Management Staff
A key aspect of our Quality Management Program is our Quality Management staff, which includes the Quality Assurance Specialist, Project Manager, Task Leads, and our technical staff. Each individual has a role in identifying, reporting, analyzing, planning, tracking and controlling project efforts. Ensuring quality services and products are provided, is not just the Quality Assurance Specialist's job; it is a task assigned to every member of the project staff. Identification of defects needs to be completed at the lowest levels possible in order to optimize productivity, hence the use of Peer Reviews. These reviews are the best mechanisms for early defect detection and removal, keeping everyone involved, and encouraging "teamwork."

MMS Quality Control Review Procedures. In performance of this contract, the Program Manager has the overall responsibility for the quality of products. To ensure high quality products, two levels of quality assurance reviews have been established:
1. an internal, program level process and
2. an external review process.

A quality assurance reviewer, independent of the project director and responsible to the Program Manager, is assigned to conduct a second in-house review. Comments developed are addressed by the project director. Differences are discussed and resolved through communications among the project director, Program Manager and QA reviewer. The customer may be consulted to clarify interpretations of requirements.

Quality Management Program Components
The MMS Quality Management Program consists of a number of key components that ensure a Quality Plan and Processes, with the end result expected all Quality Goal and Objectives being met for each Statement of Work. These components include:
• Process/Product Planning
• Compliance Audits
• Process/Product Review
• Process/Product Measurement
• Process/Product Improvement
• Defect Tracking
• Reporting
• Customer Satisfaction
• Initial Quality Assurance Planning
• Project Coordination and Task Review
• Product Quality Reviews
• Review Criteria
• Written Documents
• Document Quality Requirements
• Development and Production Quality
• Control of Subcontractor and Consultant
• Initial Quality Assurance Planning - The Program Manager is responsible for ensuring a complete review of the initial quality requirements presented in the contract, and associated documents to identify and plan for special controls and processes for technical documentation quality. Initial QA planning includes:
o Identification and development of review or inspection procedures
o Establishment of quality monitoring techniques
o Establishment of quality related planning schedules for development of technical documentation
o Assessment of specific impact on manpower, equipment, software and hardware
o Establishment of a corrective action process to assure deficiencies are promptly resolved
• Project Coordination and Task Review - The Program Manager will provide the following levels of project coordination and review, as a minimum, to assure the delivery of a quality product consistent with requirements:
o Initial Task Review - The Program Manager will confer with the COR at the beginning of a delivery order task and verify that there is a mutual understanding of the requirements.
o Follow-up Task Review - The Program Manager will confer with Department at a mutually agreed time and place, but not less frequently than required by this contract, to review progress of the work.
• Product Quality Reviews - Once work starts, the process review phase will begin. This will be followed by a final document review phase that includes convening Engineering Review Boards, revising and editing, and proofreading. The Program Manager will monitor both of these phases and participate in the final quality assurance check of the document. Reviews conducted to ensure product quality include:
o Technical Review - The Program Manager will ensure that the contract material has been reviewed for technical merit prior to submission to Engineering Review Boards will be conducted to ensure that the assumptions are legitimate, the calculations are correct, and, in the case of reports, that the conclusions are soundly drawn and the recommendations are optimal. In the case of drawings, the ERB will ensure that the drafting is properly done, the title blocks, notes and other information are correct, and the overall document is understandable. The technical review phase will include in process project reviews at which the present status of the project will be evaluated, problem areas identified, and any necessary corrective courses of action defined. These reviews will also address the technical, financial, and scheduling aspects of the project.
o Final Draft Review - If previous QA efforts are successful, this review will focus on the manner, clarity, and completeness of the presentation, together with editing/proofreading written documents. However, should a problem such as faulty analysis or an inappropriate assumption be discovered in the product, this review will provide a final opportunity to ensure that suitable corrective action is taken.
• Review Criteria - During the following technical and editorial quality reviews, the Program Manger will establish the review criteria to be applied to all deliverables. These criteria will be used not only by the Program Manager in the product QA review process, but also as guidance for the engineer responsible for developing the documentation.
• Written Documents -
o Summary At first reading, does it appear to be concise? At second reading, does it accurately and clearly summarize the most important elements of the rest of the report? Does it focus attention on the highly significant points? Does it confine itself to what is found in the body of the report?