Quality Assurance
Milli Micro Systems’ 20 years backround experience in providing services and products in the Aerospace industry along with it’s with direct relationships with the SEI and PMI institutes, has provided us with a clear understanding of the value of a strong Quality framework. We understand that diverse tasks require differing approaches to ensuring quality and we tailor our Quality Assurance processes to the requirements of the task at hand. Providing Quality Assurance is one of the services WE provide.
Milli Micro Systems Quality Assurance Program employs the principles of quality assurance in all work it performs. Our Quality Assurance Program is designed to be proactive and is based upon the guidance of ISO 9001, but allowing for individual tailoring to specific projects in order to meet all requirements of the contract.
MMS Software Engineering Quality Management is modeled after the Software Engineering Institute’s Capability Maturity Model for Software. MMS Quality Assurance program meets or exceeds requirements for the SW-CMM Level 3 Key Performance Area of Software Quality Assurance. MMS is currently doing CMM Level 2 Appraisal for the Navy in Keyport, Washington. MMS is committed to obtaining its own CMM Level 3 certification.
MMS continually assesses and adjusts the completeness and implementation of its QA Program to help meet the corporate goal of excellence in everything MMS pursues.
Quality Management Staff
A key aspect of our Quality Management Program is our Quality Management staff, which includes the Quality Assurance Specialist, Project Manager, Task Leads, and our technical staff. Each individual has a role in identifying, reporting, analyzing, planning, tracking and controlling project efforts. Ensuring quality services and products are provided, is not just the Quality Assurance Specialist’s job; it is a task assigned to every member of the project staff. Identification of defects needs to be completed at the lowest levels possible in order to optimize productivity, hence the use of Peer Reviews. These reviews are the best mechanisms for early defect detection and removal, keeping everyone involved, and encouraging “teamwork.”
MMS Quality Control Review Procedures. In performance of this contract, the Program Manager has the overall responsibility for the quality of products. To ensure high quality products, two levels of quality assurance reviews have been established:
1. an internal, program level process and
2. an external review process.
A quality assurance reviewer, independent of the project director and responsible to the Program Manager, is assigned to conduct a second in-house review. Comments developed are addressed by the project director. Differences are discussed and resolved through communications among the project director, Program Manager and QA reviewer. The customer may be consulted to clarify interpretations of requirements.
Quality Management Program Components
The MMS Quality Management Program consists of a number of key components that ensure a Quality Plan and Processes, with the end result expected all Quality Goal and Objectives being met for each Statement of Work. These components include:
- Process/Product Planning
- Compliance Audits
- Process/Product Review
- Process/Product Measurement
- Process/Product Improvement
- Defect Tracking
- Reporting
- Customer Satisfaction
- Initial Quality Assurance Planning
- Project Coordination and Task Review
- Product Quality Reviews
- Review Criteria
- Written Documents
- Document Quality Requirements
- Development and Production Quality
